PC Direct reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement. PC Direct has complete discretion to modify or remove any part of this site without warning or liability arising from such action.

PC Direct will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website. Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of PC Direct, its employees or agents.

All intellectual property of PC Direct such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of their respective owners. By using the Website you agree to respect the intellectual property rights of PC Direct and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

If a customer is not fully satisfied with a purchase, it can be returned within 7 working days of delivery. PC Direct Online shall only accept unopened returns within this timeframe provided the product is in its original packaging and in the same condition as when received. You will then receive a full refund less shipping costs. If an opened item is returned within 7 working days, there will be a 20% handling fee charged. All items must be in a re-sellable condition. If the goods and packaging are not in perfect condition, they will be returned to the customer at the customer’s expense.

Items may only be returned for refund or replacement subject to the following restrictions:

1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
2. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
3. All custom/special orders may not be cancelled, and can only be returned for repair.
4. All non product related fees (shipping, transaction and insurance) are not refundable.

In terms of special offers, should PC Direct Online supply the wrong product or if the product is in any way faulty or damaged, PC Direct Online will exchange it for the correct one. However, if the product is no longer being offered at the special rate, it will not be replaced, and PC Direct Online will refund the buyer’s purchase price including delivery costs.

Games and Software may NOT be returned if opened or unsealed and non-defective. You may exchange these items for the same item if the original is defective. Please confirm that games and software are compatible with your hardware and operating system prior to purchase as PC Direct Online cannot accept software and games returns as a result of system incompatibility. System requirements are usually available on the manufacturer’s website.

All items sold are also covered by Manufacturers warranty, usually for a minimum period of 1 year from date of purchase. If the product becomes in any way faulty during the warranty period under the terms of the warranty, or deemed DOA (dead on arrival) within the first 7 working days of receipt of goods, please contact PC Direct to request a Returns Authorization number (RMA), either by calling us, contacting us via email or via the website contact form.

In terms of hardware, all warranties are immediately null and void should any equipment be tampered with or should the seals on equipment be broken by anyone other than the manufacturers’ representative or should the goods be operated outside the Manufacturer’s specifications.

Under no circumstances will PC Direct Online be liable for any damage arising from any misuse or abuse of goods. No writable media CD-R, CD-RW, DVD-R, DVD-RW may be returned. Please confirm that hardware is compatible with your operating system and any existing hardware prior to purchase as PC Direct Online cannot accept hardware returns as a result of system incompatibility. System requirements are usually available on the manufacturer’s website.

We usually don’t keep stock of items listed on our website at our offices, we order from stock that is held at our distributors as and when required. We update pricing on the website every day to ensure that our pricing matches that of our distributors. In some cases, changes in stock levels and pricing can occur before we have time to update the website. Therefore we usually recommend that you check stock levels and confirm pricing with us before placing an order.

Should a product or certain products prices change during the time of your purchase and delivery, we will notify you and give you the opportunity to either:

a) Cancel the order and we will refund any monies paid, including delivery charges, or

b) Purchase the product at the higher rate.

All pricing is subject to the ROE (rate of exchange) at our distributors.

Should we receive your order and payment before 2:00 pm, we will try to dispatch the same day for delivery next day, depending on stock and courier availability. Orders placed after 2:00 pm will be shipped the next business day, for delivery the following day. If your order is placed on a weekend, your order will be processed the following Monday (excluding public holidays) – this includes overnight deliveries. Delivery times are best estimates (ETA’s) and not guaranteed. Once stock has shipped with our courier’s, delivery times may on occassion be subject to unforeseen delays which we have no control over. Out of stock items can be placed on a backorder or special order by arrangement. For backorders and special orders, the length of delivery times can vary up to 4-6 weeks from date of order and is dependant upon fulflment by our suppliers. Special orders cannot be cancelled once placed. Free shipping applies to main delivery centres and certain regional areas only, all other areas will be subject to applicable delivery fees.

The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.
The information contained within the Website is provided on an as is basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.

We do not guarantee uninterrupted availability of the Website and cannot provide any representation that using the Website will be error free.

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

This Agreement will be governed by the laws of South Africa and any user of the Website hereby agrees to be bound exclusively by the jurisdiction SA LAW without reference to rules governing choice of laws.

All pricing includes VAT (E&OE) – Pricing is subject to fluctuate without Notice. Images, logos, icons and graphics are used for demonstration purposes only, please note the actual product may differ.

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE’S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE’S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE’S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

The terms of the shipment procedures, rules and obligations are highlighted on the website, and form part of the terms and conditions of this website, and use of the website by checking out constitutes your agreement and acceptance of the shipping policies.